Recently I sent a text to a friend asking how her husband was doing in a very stressful work situation.  Moments later she phoned in tears and thanked me for caring.  She was upset that the organisation he worked for didn’t seem to care about him as a person, or the effect on their family, of the difficult work pressure he was under.  As an Asian, working in an Asian organisation, she expected more.

The same week another friend lamented about her supervisor and the lack of engagement and caring that she had hoped she could expect in her new work environment.  As an American, working for an American organisation, she expected more.

Know the condition of your flock is the first...